Please contact our utility billing office at (636) 356-4220, opt 1 with any questions; we are open Monday-Friday from 8 a.m. to 4:30 p.m.
New Customer Utility Set Up
Set can be done 2 ways: In-Peron or Email
New customers should come in person to City Hall, located at 995 Main Street to set up a new account or call to set up over phone via email.
New service requires a security deposit of $200.00. Due in full at the time of set up. Also, a copy of a valid photo I.D. is required.
If there is not a water meter at the property, according to City Code section 110.081 a $50.00 resetting the meter fee is required. Whenever an account is terminated, the deposit shall be applied to the last bill and any remainder shall be returned to the payor by mail at the last known address furnished to the City Clerk.
Water, sewer and trash services are billed monthly and due on the 15th of each month. If your bill is not paid by the 15th a penalty will result, and if not paid by the 23rd disconnection will result on the next business day along with a $50.00 disconnection fee.
City Code Section 110.100 #4: In the event the customer fails to pay the amount due by the 23rd day after the mailing date, the services shall be terminated on the following business day and customer shall be charged no less than $50.00. If the 24th day falls on a Friday or the day proceeding a holiday that City Hall is closed, services shall be terminated on the following business day and customer shall be charged no less than $50.00. The customer must pay all charges in full to have services restored. Services will not be terminated for owing $20.00 or less if the balance due is caused entirely by the customer not taking advantage of the prompt payment discount for that billing month. If payment for that amount due is not received before the next billing cycle, it will be added to that bill and is subject to all payment conditions and services termination.
The customer’s failure to receive a bill for any reason shall not relieve the customer of an obligation to pay any amount due to the City for utility services actually provided.
Utility Payment Options
Payment options for your utility account include pay by phone with a credit or debit card, online, mail in payment, drop box, or in-person payment. Auto-Pay is available, must fill out the correct forms.
The drop box is available at City Hall, located at 995 Main Street. Cash, check, money orders, MasterCard, Visa, American Express and Discover are all accepted.
Trash and Recycling
Curbside Trash and Recycling service is provided Citywide through a contract with Meridian for single-family residential customers. These charges are included with the water and wastewater monthly utility bill.
Trash and recycling is picked up on Wednesday. Your toters must be taken out to the edge of your lot by 6:00 a.m. for the trash company to pick them up. Only toters provided by Meridian Waste will be picked up. Yard waste will be picked up with your trash but you must call City Hall to set it up. Yard waste can also be brought to the City’s maintenance facility for disposal during business hours located at 500 Hwy MM.
For more information regarding pick up, please see the information sheet located on the Residents tab.
Annual Water Quality Report
The City’s Annual Water Quality Report can be viewed at: www.dnr.mo.gov/ccr/MO6010547.pdf.
Water charges include a base monthly fee, plus water usage calculated by monthly meter readings. Sewer charges for residential customers include a base monthly fee, plus a usage charge for the winter average of water used over the months of January, February, and March. New customer sewer use is based on the monthly winter average of 3,700 gallons, until your own winter averaged is established. Rates automatically increase every April by a 3% inflation factor.
Rates as of 4/1/2023
Base Fee $25.88
Per 1000 $3.94
Base Fee $41.93
Per 1000 $6.81 (fee for sewer charge is based on winter average of water usage)
Trash: new 1/1/2024 rates
$20.95-includes one trash tote and one recycle tote , Optional yard waste pickup service-contact City Hall to subscribe- yard waste pick up March – November
$10.48-Senior/Disabled rate-includes one trash tote and one recycle tote
$4.00-for an additional trash tote-contact City Hall to add